diff --git a/services/bundlemgr/src/bundle_mgr_service_event_handler.cpp b/services/bundlemgr/src/bundle_mgr_service_event_handler.cpp
index a05d40006e7a8ebfd00463c8db4ae8d56e2a8168..cf9242646d47a26952af961a98d7b6f538268ad3 100644
--- a/services/bundlemgr/src/bundle_mgr_service_event_handler.cpp
+++ b/services/bundlemgr/src/bundle_mgr_service_event_handler.cpp
@@ -127,6 +127,7 @@ constexpr const char* CODE_PROTECT_FLAG_CHECKED = "checked";
 constexpr const char* KEY_STORAGE_SIZE = "storageSize";
 constexpr const char* APPSPAWN_PRELOAD_ARKWEB_ENGINE = "const.startup.appspawn.preload.arkwebEngine";
 constexpr int64_t TEN_MB = 1024 * 1024 * 10; //10MB
+constexpr int32_t USER_ID_SIZE = 1;
 
 std::set<PreScanInfo> installList_;
 std::set<PreScanInfo> onDemandInstallList_;
@@ -2135,6 +2136,11 @@ void BMSEventHandler::InnerProcessRebootBundleInstall(
         AddParseInfosToMap(bundleName, infos);
         auto mapIter = loadExistData_.find(bundleName);
         if (mapIter == loadExistData_.end()) {
+            if (scanPathIter.find(ServiceConstants::PRELOAD_APP_DIR) == 0 &&
+                dataMgr->GetAllUser().size() > USER_ID_SIZE) {
+                LOG_NOFUNC_I(BMS_TAG_DEFAULT, "ota skip new preload app: %{public}s", scanPathIter.c_str());
+                continue;
+            }
             LOG_NOFUNC_I(BMS_TAG_DEFAULT, "OTA Install new -n %{public}s by path:%{public}s",
                 bundleName.c_str(), scanPathIter.c_str());
             std::vector<std::string> filePaths { scanPathIter };